How Twitter Support Works

en in tech • 6 min read

I had problem to log in into my Twitter account because I couldn’t get SMS code so I sent them message about that. They responded:

Hello,

Thanks for writing in. Many people who have reported issues with login verification have found the following tips helpful:

  • Having trouble receiving push notifications? You can access pending login requests from within your Twitter app on your device:

    1. Open the Twitter app and navigate to “Settings”.

    2. Tap “Account”, then tap “Security”.

    3. Select “Login Requests” to see a list of all requests available to approve or deny.

    4. Pull down on the list to refresh and see the most recent requests.

  • When you enrolled in login verification from your device, did you generate a backup code? If so, you can use that code to log in to your account on twitter.com from a desktop or laptop computer. Additionally, if you still have access to your app, you can generate a new code from your device. More information can be found here: https://support.twitter.com/articles/20170409#backup-code.

  • If you’re not receiving SMS notifications, but you are still logged in to your Twitter app:

    1. Navigate to your account’s “Settings”.

    2. Tap “Account”, then tap “Security”.

    3. Tap “Login code generator”.

    4. Use the code shown to log in to your Twitter account.

  • If the above tips do not work, and you can still access your account from your device, you can disable login verification by following these steps:

    1. Navigate to your account’s “Settings”.

    2. Tap “Account”, then select “Security”.

    3. Disable “Login verification”.

You can also check out our login verification troubleshooting article for more helpful tips: https://support.twitter.com/articles/20170409.

If you’ve tried the above options and still need help accessing your account, please reply to this email for further assistance. For security reasons, we can only process this request if you contact us from the email address associated with your Twitter account.

If you need to file a new report, you can do so here: https://support.twitter.com/forms/signin.

Thanks,

Twitter Support

I still need assistance as I wrote in the original message. :-)

Hello,

We may be able to help you regain access to your account by disabling login verification.

First, we’ll need to confirm you as the account owner. Please try logging in once more on https://twitter.com (from a desktop/laptop computer or a mobile web browser) with your correct username and password. This will generate a notification on our end, and we may be able to use this to confirm you as the owner of the account.

Please reply to this email once you’ve done that, and we’ll do our best to help.

Hello, I did right now.

I was able to find device where I am logged in so I could deactivate SMS confirmation. Also I know where is the problem. My phone is set up correctly but I got no confirmation code. I tried to change phone number, nothing, I tried to set up SMS confirmation again and also nothing. Probably you have problem to send SMS to my country or something? Because it was working just fine when I set it up for the first time...

Hello,

Thanks for letting us know! We’re happy to hear that you have resolved the issue.

If you have any other questions, you can always check our Help Center for relevant articles: https://support.twitter.com.

I haven’t. I’m logged in but I still cannot use login verification because I don’t get any text message... this is bug.

Hello,

If you already have a Twitter account, your next step is to add your phone so you can send and receive Tweets on the go. You can do this via SMS commands, or by going to www.twitter.com.

Via SMS:

  1. First, send START to your Twitter code (40404 in the US).

  2. Reply with YES since you already have an account.

  3. When prompted, send us your username and password. You will receive a message when your sign-up is complete.

  4. Turn Tweets off or on by sending "OFF" or "ON" to Twitter from your phone.

More information can be found here: https://support.twitter.com/articles/14589#add-phone-sms

Via the web:

  1. Log in to www.twitter.com and navigate to your Mobile settings: https://twitter.com/settings/devices

  2. Enter your phone number and click "Activate Phone".

  3. You will then be prompted to send GO to your short code from your mobile device.

More information can be found here: https://support.twitter.com/articles/110250-adding-your-mobile-number-to-your- account-via-web

Hope this helps!

Do you even read my messages or is it just some automat? I didn’t received any SMS! My phone number is correct and working, I got verification SMS before but not now. There has to be some problem on your part... Can you look at it?

Hello,

We found a page in our help center that we think will help you out: (https://help.twitter.com/en/search?q=received+sms)

If you’ve checked out that page and are still confused, write back to let us know more about where you’re stuck. We’ll do our best to help you out!

Really? Please, read my messages. You have somewhere bug because I don’t get any text message to my phone. Please check where is the problem. I would like to use 2FA but cannot because of that.

Hello,

We found a page in our help center that we think will help you out: https://help.twitter.com/en/managing-your-account/two-factor-authentication

If you’ve checked out that page and are still confused, write back to let us know more about where you’re stuck. We’ll do our best to help you out!

Yeah, I’m stuck, I guess, with your support to not look into the bug I reported. What page you would recommend me to visit now?

Hello,

We found a page in our help center that we think will help you out: (https://help.twitter.com/en/managing-your-account/issues-with-login- authentication)

If you’ve checked out that page and are still confused, write back to let us know more about where you’re stuck. We’ll do our best to help you out!

My phone is working and I waited more than ten minutes and still didn’t get the code. Really, can you fix it or say to me what’s wrong?

Hello,

You tried to update a case that has been closed. Please submit a new case at http://support.twitter.com/forms. You can also visit our help center at http://support.twitter.com for self-help solutions to common problems.

Hm.

So… who is afraid of AI? Not me. I just hate how it’s used everywhere nowadays and it just sucks. Pretty hard.



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